Refund policy
We want you to be comfortable with your purchase. Eligible items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item should generally:
- Be requested for return within 30 days of delivery.
- Be unused and in resalable condition.
- Be returned with the original packaging and included components when reasonably possible.
- Not have been damaged through misuse, improper assembly, modification, or neglect.
Certain products may have additional return requirements based on their condition or configuration. Any applicable restrictions will be communicated before or during the return process.
How to Request a Return
Before sending an item back, please contact us at:
Please provide:
- Your order number
- The name of the item
- The reason for the return
- Photos or other information if requested
Do not ship an item back without receiving return instructions from our customer service team.
Return Shipping
Unless the return is due to an error on our part, a defective product, or damage that occurred during delivery, the customer may be responsible for applicable return shipping costs.
If an item is defective, damaged, incorrect, or otherwise covered by an issue attributable to Willowcrest Living, we will review the circumstances and provide an appropriate resolution.
Refunds
Once an approved return is received and inspected, we will process the applicable refund to the original payment method.
Refund processing time may vary depending on the payment provider or financial institution. The time required for a refund to appear in your account is outside our direct control.
Unless otherwise required by applicable law or agreed upon as part of the resolution, original shipping charges may not be refundable when a customer voluntarily returns an item.
Damaged or Defective Items
If your furniture arrives damaged or has a manufacturing-related defect, please contact us promptly rather than attempting to repair or modify the item.
We may request photographs or other information to determine the appropriate resolution, which may include a replacement part, replacement item, repair solution, or refund depending on the circumstances.